Refund and Returns

This document sets out the Terms & Conditions of purchasing on conical.co.za and is applicable to South African customers only.

Conical Technologies reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.

This policy is applicable only to online customers and does not extend to customers who have purchased direct from Conical Technologies. Items purchased direct from Conical Technologies is bound under the standard conditions of sale. Conical Technologies cannot be held accountable, or provide refunds or exchanges, for products purchased from outside of Conical Technologies or not from conical.co.za.

If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to sales@conical.co.za

Delivery
Delivery fee is fixed and will be added to total on checkout.

Delivery Locations
conical.co.za delivers only to addresses within South Africa.

Please Note: We do not deliver to PO Boxes as our shipping provider The Courier Guy, requires a signature upon receipt.

Delivery Time frames
Most goods purchased on conical.co.za are imported. Continuous feedback on order status will be supplied on an ongoing basis and once received in South Africa will receive a tracking number sent upon dispatch to the order email address; and be delivered within 2-5 working days.

Please note, rural areas may add an additional day to delivery time frames.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation, customs delays or OEM supply delays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

Delivery Address
Please provide an address where there will be someone to receive your purchase during office hours.

Once an order has been dispatched, Conical Technologies South Africa is unable to amend delivery location or redirect product.

Online Returns and Exchanges Policy
Our Returns Policy is in addition to your rights under South African Consumer Law.

Return or Exchange Requirements
Conical Technologies is passionate about ensuring that you are completely satisfied with your purchase. No returns on incorrect selections, by customer, will be accepted. If your product procured on item purchased on conical.co.za is defective, out of the box, you are entitled to an exchange or refund within 7 days of receipt should it meet the below requirements:

– Proof of purchase needs to be included
– Product in original condition and in original packaging
– For all returns requests please send a detailed mail to info@conicalco.za and once authorised a collection will be arranged. Conical Technologies does not accept returns or exchanges sent separately by customer.

PLEASE NOTE: Delivery costs incurred on an exchange or refund order is at the customers’ expense and cannot be refunded unless deemed faulty by a Conical Technologies representative.

Delivery Address
Please direct all return or exchange packages to:
Conical Technologies
646 Kango Street
Erasmus Kloof x 3
Pretoria
0181

Refund Payments
Refunds will be processed in the method as the original payment within 5 business days of Conical Technologies receiving the returned product. Notification will be sent to nominated email address at the time of this transaction.

PLEASE NOTE: Conical Technologies cannot be held accountable for banking institution processing timeframes.

Exchanges or Replacements
Conical Technologies offers exchanges and/or replacements that meet the required criteria subject to product availability.

These will be processed within 5 business days of receipt and notification of this transaction will be provided to the nominated email address.

Should a faster exchange be required, Conical Technologies recommends calling a Conical Technologies representative, or alternatively sending the item back for a refund and placing a separate order online for the new item. Conical Technologies will not accept out of pocket expenses should a customer choose this option.

Different Value Exchange
Should the item requested for exchange be different value as that of the product being returned, one of two scenarios will occur:

1. A variance where payment is owed to the customer will be refunded as per the original order payment method.
2. A variance where payment is owed to Conical Technologies, a Customer Service Representative will contact the customer prior to processing and dispatch to take additional payment.

Primary contact will be made via e-mail.